1. Company Details / Data Controller Puzzili Cleaning Services Owner: Valentina Kovac Head Office (Germany) Oberriedweg 2A 88662 Überlingen Germany Phone: +49 176 75142684 E-mail: info@puzzili.de Web: www.puzzili.de VAT ID: DE360100316 Chamber of Crafts Ulm Dubai Office (UAE) FRONDS BUILDING – Sheikh Zayed Road – Office 02 Dubai, United Arab Emirates Phone: +971 56 9700 866 – we’re also on WhatsApp! E-mail: info@puzzili.ae 2. Collection and Storage of Personal Data We collect and process personal data only in accordance with applicable data protection laws in the United Arab Emirates and international best practices. When visiting our website When you access our website www.puzzili.de, certain information is automatically stored:
- IP address of the requesting device
- Date and time of access
- Name and URL of the accessed file
- Browser type and, if applicable, operating system
- Website from which the access originated (referrer URL)
This information is used to ensure stable website operation, improve our services, and does not allow direct identification of individual users. 3. Use of Contact Forms / E-mail If you contact us via our forms or by e-mail, the information you provide will be stored for the purpose of handling your request and for possible follow-up questions. We do not share this data with third parties without your consent. 4. Disclosure of Data Your personal data will only be shared with third parties if:
- You have given your explicit consent
- It is required for the performance of a contract
- There is a legal obligation under applicable UAE law
- It is necessary for the establishment, exercise, or defense of legal claims
5. Cookies & Analysis Tools Our website uses cookies. Cookies are small text files stored on your device. Some cookies are essential for the website’s functionality, while others help us analyze usage and improve content.
Google Fonts
For a consistent display of fonts, we use Google Fonts (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). When you access our website, your browser loads the required fonts into its cache. This may involve transmitting your IP address to Google’s servers. More information: https://developers.google.com/fonts/faq and Google’s Privacy Policy: https://policies.google.com/privacy.
Contact Forms
If you submit an inquiry via our contact forms, the information you provide (such as name, e-mail address, phone number, and optional details) will be stored for the purpose of responding to your request and follow-up. This information will not be shared with third parties without your consent.
Analysis Tools
If we use analysis tools (e.g., Google Analytics), cookies may be placed on your device that allow us to analyze website usage. The generated information may be transmitted to servers outside the UAE. Where possible, IP anonymization/pseudonymization is applied before transmission. You can prevent cookies from being stored by adjusting your browser settings. However, some website functions may then be limited. 6. Your Rights In line with applicable UAE data protection laws, you may:
- Request information about the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, subject to legal retention requirements
- Request restriction of processing in specific cases
- Withdraw your consent to data processing at any time
- File a complaint with the competent data protection authority in the UAE
7. Data Security We use SSL (Secure Socket Layer) encryption during your website visit, combined with the highest encryption level supported by your browser, to help protect data in transit. 8. Updates to this Privacy Policy This Privacy Policy is valid as of September 2025. We may update it to reflect changes in legal requirements or website improvements. The current version will always be available on this page.